We accept returns within 30 days of purchase. All sale items are final.
Email firstname.lastname@example.org to receive a RMA # prior to shipping your return. We will not be held responsible for any returns sent back to us without one.
REBEL8 does not provide pre-paid return labels; you will be responsible for covering shipping to return.
Items must be unworn, unwashed, free of stains, makeup, deodorant, or wear and have all the original packaging included.
Please allow up to 10 business days after we receive your package to process your refund and credit your account.
Presently, we are unable to accommodate exchanges. If a different size or color is desired, simply return the original item(s) for a full refund and place a new order for the item(s) you’d like.
We will not refund shipping fees. Shipping fees are non-refundable unless you have received a damaged item and would like to return it.
Return To Sender
If your package does not successfully deliver and is sent back to REBEL8, it is typically due to insufficient address information. Your package will be returned and “Returned to Sender” will be stated on your tracking information. This can happen if an address is invalid or missing information and the carrier is unable to deliver your package.
Returned to sender packages will be restocked and you will be refunded minus the initial shipping charge and $5.00 restocking fee. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please place a new order using the corrected address. However, please note that we do not guarantee your items will be in-stock at the time of your reorder.
Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. REBEL8 does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Damaged or Defective Items
To report a damaged item, please use the following process before returning:
Take a photo of the item which clearly displays the damage and email the photo to Customer Service (email@example.com) along with a description of the damage and your order number.
Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.